Refund policy for contractors

The 48-hour guarantee

If the homeowner doesn't reply to you within 48 hours of you buying the lead, we refund 100% of the lead price.

• You bought the lead through our Stripe checkout.
• You tried to reach them within 24 hours of buying it, by call, text or email.
• 48 hours passed with no reply of any kind.
• You ask within 14 days of buying it.

Always refunded

• Wrong number: the number doesn't work, is disconnected or belongs to someone else. Refunded whenever you tell us, inside 14 days.
• Duplicate: you bought the same homeowner and job twice within 30 days. We refund one.

Looked at case by case

• Not the job we described: if the real job is clearly different from the trade, area or job type we sent you, tell us and we'll look at it.

Not refundable

• The homeowner replied, even to say they went with someone else.
• The homeowner changed the job or budget after you spoke.
• Exclusive territory months. Cancel during the free period and you pay nothing. Cancel later and you keep the territory to the end of the month you've paid for; we don't refund part months.
• Leads on accounts we've suspended for breaking our terms.

How to ask

Email hello@localgoingrate.com with the lead number from your dashboard (or the homeowner's first name and the date), and a line saying when you tried to reach them. That's all; you don't need screenshots. We reply within one business day.

When the money comes back

Approved refunds go back to the card you paid with through Stripe within 2–3 business days. Most banks show them within 5–10 business days.

Your state's rights

Nothing in this policy takes away a refund right your state's law gives you. If you're not happy with how we handled a refund, email hello@localgoingrate.com and someone else here will look at it again.